Terms of Service - Bleap SIA

Important notice: Please read these Terms carefully. They include provisions that affect your rights and obligations, including disclaimers (Clause 15), limits on liability (Clause 16) and your responsibilities (Clause 9). The Bleap Exchange services are non‑custodial: we do not hold or recover your private keys; on‑chain transactions are irreversible once broadcast.

Glossary

Capitalised terms have the meanings below unless the context requires otherwise.

“Account” means your Bleap account used to access the Services.

“Affiliate” means any entity that controls, is controlled by, or is under common control with a party.

“Business Day” means a day (other than a Saturday, Sunday or public holiday) when financial institutions are open for business in Latvia.

“Cooling-off Period” means a statutory right available to consumers under certain applicable laws to withdraw from a distance contract within 14 days without giving a reason.

“Digital Asset(s)” means a cryptographically secured digital representation of value recorded on a blockchain (including cryptocurrencies and tokens).

“Fiat Currency” means government-issued legal tender (e.g., EUR, GBP, USD).

“Order” means your request to buy, sell or exchange Digital Assets via the Services.

“Private Key” means a cryptographic key that allows you to authorise transactions on a Blockchain.

“Partner” means any third party that refers you to the Services or (where applicable) embeds the Services.

“Partner Sites” means a Partner’s applications or websites.

“Payment Method” means a supported way to fund or receive settlement for an Order (e.g., bank transfer, card, local payment rail).

“Services” means the non-custodial purchase (on-ramp), sale (off-ramp) and exchange of Digital Assets and any related features described in these Terms.

“Supported Asset/Network” means a Digital Asset and blockchain that we make available from time to time.

“Wallet” means a self-hosted digital wallet you control (including Bleap Wallet). We do not host customer wallets.

“Non-custody” means we do not host your Wallet, hold your private keys, or safeguard customer Digital Assets. You must control the destination Wallet you provide. We cannot recover lost keys, seed phrases or mis-sent funds.

1. Introduction

1.1 Contracting entity and scope

These Terms govern your access to and use of the Services provided by Bleap SIA, a company incorporated in Latvia under company number 40203714425, with registered office at Roberta Hirša iela 1, Rīga, LV-1045, Latvia, (“Bleap”, “we”, “us”, “our”). Bleap is authorised as a crypto-asset service provider within the meaning of the EU Markets in Crypto-Assets Regulation ("MiCAR") by Bank Of Latvia (Latvijas Banka).

These terms enter into effect immediately upon the date of publication.

1.2 Relation to Bleap Wallet terms

These Terms apply to exchange functionality (on-/off-ramp and exchanges). Your separate use of the Bleap Wallet (non-custodial) is governed by Bleap Wallet terms. Where features intersect (e.g., you initiate an Order from Bleap Wallet), both sets of terms apply, and these Terms govern the exchange component.

1.3 Formation of contract and important warnings

A legally binding agreement between you and Bleap is formed only when you expressly confirm your acceptance of these Terms, Risk Disclosure, Pricing Disclosure and the Privacy Policy. If any part is unacceptable, do not use the Services.

You will not be able to access or use the Services unless and until such acceptance is provided. If you do not agree to any part of these documents, you must not proceed with acceptance and may not use the Services.

1.4 Regulatory notice

The Services are non-custodial crypto-asset exchange services (buy/sell/exchange). We do not hold your private keys, we are not a custodian, broker, portfolio manager, or adviser. We do not provide investment, legal or tax advice. We do not guarantee asset prices or liquidity. Availability and regulatory status may vary by jurisdiction.

1.5 Consumer rights

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under applicable law.

You are not entitled to a cooling-off for executed exchange services. Because prices depend on fluctuations in the crypto-asset markets beyond our control, the 14-day right of withdrawal does not apply once an Order is executed. This does not affect any non-excludable rights you may have under applicable law.

2. Scope of Services

2.1 What you can do

Subject to these Terms, we enable you to:

• On-Ramp: Purchase Digital Assets using Fiat currency.
• Off-Ramp: Sell your Digital Assets for Fiat currency.
• Virtual currency exchange: Exchange your Digital Assets for other Digital Assets.
•  Use other features we may release from time to time.

2.2 Non-custody

We do not host or safeguard your Digital Assets. Purchases are delivered to the Wallet address you nominate. Sales and exchange require you to transfer Digital Assets from your Wallet to an address we specify for settlement.

2.3 Supported/unsupported assets

We may add, suspend, or remove Supported Assets or Networks from the Services from time to time for legal, regulatory, technical, liquidity, security, or operational reasons. Where reasonably practicable, we will provide prior notice of material changes through the Services, our website, or other appropriate communication channels. However, in certain circumstances, including urgent legal, regulatory, or security matters, changes may need to take effect immediately without prior notice.

It is your responsibility to verify that the Digital Asset and blockchain network used for any Order are supported and compatible with the Services at the time of the transaction.

Sending unsupported Digital Assets, or using an incorrect or incompatible network, may result in permanent loss of funds. Bleap accepts no liability for such loss, except as required by applicable law.

2.4 Third-party role

We may rely on third-party service providers, including payment processors, banking partners, liquidity providers, and data providers, to deliver the Services. These providers may be subject to their own terms and conditions, which you may be required to accept.

Bleap does not control and is not responsible for the availability, performance, security, or actions of any third-party provider. Delays, errors, or failures caused by third-party systems are outside Bleap’s control and, to the extent permitted by law, Bleap shall not be liable for any resulting loss.

3. Eligibility and Account

3.1 Eligibility

To use the Services, you must:

• be at least 18 years old (or the age of majority in your jurisdiction);
• have legal capacity to enter into these Terms;
• reside in a country where we make the Services available;
• satisfy our onboarding, identity verification and sanctions screening requirements.

3.2 Account creation

You must register for an Account and provide accurate, current information (including your legal name, date of birth, address, contact details and requested KYC documents). You agree to keep your information up to date.

3.3 Identity Verification

In accordance with applicable anti-money laundering, counter-terrorist financing, sanctions, and other financial crime laws and regulations, Bleap is obligated to retain specific information pertaining to your user profile and transaction history for a period of five years or any extended duration as mandated by relevant laws. In certain situations, Bleap may also be compelled to report to competent authorities regarding unusual transactions or any suspicions of potential involvement in financial misconduct or illicit activities.

Bleap is committed to continual compliance with Know Your Customer (KYC) requirements. To uphold our AML/KYC compliance efforts, we reserve the right to request you to provide supplementary documentation and details, which may include copies of your government-issued identification documents (e.g., Passport or driver's license), and may necessitate a background verification before granting authorization to use our Services. You expressly agree not to share your credentials with any third party, as doing so could contravene applicable laws and regulations. Furthermore, you undertake not to employ a Virtual Private Network (VPN) or similar mechanisms to access our Services in jurisdictions where such access is prohibited by law.

Additionally, Bleap may source and employ information from third-party sources to facilitate identity verification, conduct KYC checks, and ascertain your eligibility for utilizing our Services. You affirm and guarantee the accuracy, truthfulness, and absence of any misleading information in all data provided to us at all times. Should any of this information change, it is your responsibility to promptly notify us of such changes.

Under the applicable rules, Bleap is obligated to obtain adequate information at all times to  prevent financial crime including money laundering and terrorist financing. Under certain circumstances, Bleap may be required to obtain additional information to allow us to meet our KYC obligations and comply with the reporting obligation.

You authorise us to conduct checks (directly or through third parties), including identity verification, sanctions/PEP screening, fraud checks, source-of-funds/wealth, and transaction monitoring. We may require Enhanced Due Diligence (EDD) and request additional documents at any time, and may suspend or limit Services if information is incomplete or unsatisfactory.

3.4 Due diligence and limits

We may require additional information, set or change transaction, velocity or value limits, and delay or refuse Orders where necessary for legal, compliance, security or operational reasons.

3.5 Unusual activity

We may suspend, block, cancel or reverse an Order and/or restrict your Account if we reasonably suspect fraud, breach of law or these Terms, or where required by a competent authority.

3.6 Personal Use 

The Services are provided for your individual use only. You must not use your Account on behalf of a business unless we explicitly agree in writing.

3.7 Security of access

Keep your login credentials secure. You are responsible for all activity on your Account. We will never ask for your wallet seed phrase or private keys.

4. Orders and Execution

When using the Exchange Services, you are transacting directly with Bleap as principal. This means you are buying Crypto-assets from Bleap, selling Crypto-assets to Bleap, or exchanging Crypto-assets with Bleap. Bleap does not operate a marketplace and does not match transactions between users.

Bleap does not provide custodial wallet services. You must provide a Wallet address for all Crypto-asset transfers, and you remain solely responsible for the control of your Wallet and associated private keys.

In order to execute an Order, Bleap will receive and transfer Fiat Currency and Crypto-assets solely for the purpose of processing and settling that Order.

All Orders are conditional upon successful receipt of funds or Crypto-assets and completion of applicable checks.

4.1 On-Ramp (Buying Digital Assets)

• Selection: Choose the type and quantity of digital assets you wish to purchase.
• Pricing Details: We'll present you with the purchase price in fiat currency, the conversion rate, and any associated fees before you proceed with the trade
• Recipient Wallet: You may provide your Wallet address by entering it manually, scanning a QR code, or using a Wallet address made available through the Bleap interface. You are solely responsible for ensuring that the Wallet address provided is complete and accurate.
• Payment: Select your preferred fiat payment method and complete the payment for your chosen digital assets.
• Verification: Once we confirm the receipt of your payment, we'll initiate the transfer of digital assets to your designated wallet address.

Settlement:

• You transfer Fiat Currency to Bleap using your selected payment method.
• Upon confirmation of receipt of funds and completion of required checks, Bleap transfers the corresponding Crypto-assets to your specified Wallet address.

4.2 Off-Ramp (Selling Digital Assets)

• Selection: Choose the quantity of digital assets you wish to sell and specify the fiat currency in which you want to receive payment.
• Pricing Details: We'll provide you with the conversion rate and any applicable fees before proceeding with the trade.
• Bank Account Details: Share the bank account information where you want the funds to be sent to.
• Sending Digital Assets: We will provide you with a wallet address, and you'll send the specified digital assets to this address.
• Verification: Once we confirm the receipt of your digital assets, we will transfer the agreed-upon fiat currency to your nominated bank account.

Settlement:

• You transfer Crypto-assets to Bleap.
• Upon confirmation of receipt of the Crypto-assets and completion of required checks, Bleap transfers the corresponding Fiat Currency to your designated account.

4.3 Virtual currency exchange

• Selection: Choose the quantity of digital assets you wish to exchange and specify the type of digital assets you want in return.
• Pricing Details: We'll provide you with the conversion rate and any applicable fees for the exchange.
• Recipient Wallet: You may provide your Wallet address by entering it manually, scanning a QR code, or using a Wallet address made available through the Bleap interface. You are solely responsible for ensuring that the Wallet address provided is complete and accurate.
• Sending Digital Assets: We will provide you with a wallet address, and you'll send the specified digital assets to this address.
• Verification: Once we confirm the receipt of your payment, we'll transfer the exchanged digital assets to your designated wallet address.

Settlement:

• You transfer the Crypto-assets to Bleap.
• Upon confirmation of receipt, Bleap transfers the corresponding Crypto-assets to your specified Wallet address.

4.4 General Execution Terms

1. By confirming an Order, you authorise Bleap to execute the transaction in accordance with your instructions.
2. Acceptance of an Order does not guarantee execution. Orders are conditional upon:
       (i) receipt by Bleap of the required Fiat Currency or Crypto-assets;
       (ii) completion of compliance, fraud, and risk checks; and
       (iii) payment of applicable fees.
3. For purchase transactions, Crypto-assets will be transferred to the Wallet address you specify once Bleap has received your payment and the relevant blockchain network has confirmed the transaction as required.
4. For sale transactions, Fiat Currency will be transferred to your designated account once Bleap has received the Crypto-assets from you and sufficient blockchain confirmations have been obtained.
5. For exchange transactions, the Crypto-assets you send will be exchanged and the corresponding Crypto-assets will be transferred to the Wallet address you specify once Bleap has received your Crypto-assets and sufficient blockchain confirmations have been obtained.
6. Bleap does not provide custodial wallet services and does not hold your Digital Assets or Fiat Currency on an ongoing basis. Any receipt or transfer of funds by Bleap is limited to what is strictly necessary to process and settle an Order.
7. Bleap does not host Wallets and is not a custodian of your assets or your cryptographic keys. We do not control or have access to your Wallet or the Crypto-assets held in it. You remain solely responsible for the security, control, and use of your Wallet and private keys.
8. All blockchain transactions are subject to network confirmation times. Transactions remain pending until the required number of confirmations is reached and may be delayed due to network conditions outside Bleap’s control.
9. Once submitted to a blockchain network or payment system, transactions may be irreversible.
10. If you believe an Order is unauthorised or incorrect, you must notify Bleap without undue delay and follow any reasonable instructions provided.
11. Any price, rate, or quote displayed to you prior to confirming an Order is indicative and subject to change. The final price and conversion rate applicable to your transaction will be determined at the time Bleap receives the relevant Fiat Currency or Crypto-assets required to execute the Order.
12. The final price and conversion rate for an Order will be determined at the time Bleap receives the relevant Fiat Currency or Digital Assets required for execution.
13. Any price, rate, or quote displayed to you prior to confirming an Order is indicative and provided for information purposes only. The final price and conversion rate applicable to your transaction will be automatically determined by Bleap at the time the required Fiat Currency or Digital Assets are received by Bleap for execution of the Order.
14. You acknowledge that due to market volatility, processing times, and network conditions, the final execution price may differ materially from any previously displayed or quoted price.
15. Each Order is executed independently on a transaction-by-transaction basis. Orders are not aggregated, netted, or combined with other transactions.
16. Bleap may delay the execution or settlement of an Order where necessary due to market conditions, operational constraints, compliance requirements, or technical factors. Where such a delay occurs, Bleap will automatically update the price and conversion rate applicable to the order.
17. By submitting an Order, you acknowledge that you are instructing Bleap to execute a transaction at the prevailing market price at the time of receipt of funds or Digital Assets, and not at any previously displayed or quoted price.
18. For the purposes of execution, an Order is deemed to occur at the time Bleap determines, acting reasonably, that the required Fiat Currency or Digital Assets have been received in a form that is final, verified, and available for settlement.

4.5 Pending state and confirmations

A blockchain transaction is not considered complete until it has received a sufficient number of confirmations on the relevant blockchain network. Until such confirmations are received, the transaction may remain pending and the related Digital Assets or Fiat Currency may not be made available to you.

Transaction processing times depend on the relevant blockchain network and may be affected by factors outside Bleap’s control, including network congestion, delays caused by blockchain validators or miners, and increases in blockchain transaction fees (“gas fees”). Bleap is not responsible for delays or additional costs resulting from such factors.

4.6 Incorrect details

You are solely responsible for ensuring that the Wallet address, network, and (where applicable) memo or tag you provide are correct, complete, and compatible with the relevant transaction. You may provide this information manually, via QR code, or through integrations available in the Bleap interface.

Bleap does not verify the accuracy or compatibility of any Wallet address you provide. By submitting a Wallet address, you confirm that it is correct and intended for the relevant Order.

Mis-addressed or incompatible transfers may be lost permanently and may not be recoverable. Bleap accepts no liability for any loss resulting from incorrect, incomplete, or incompatible information provided by you, except as required by applicable law.

4.7 No brokerage or advice

We do not operate a brokerage or investment service, and we do not arrange deals in investments. Any prices, market data, token pages, risk flags, warnings, rankings, research links or similar materials shown are provided for general information only. They are not investment advice, a personal recommendation, an invitation or inducement to buy or sell any token, or an assessment that a token is safe, suitable or appropriate for you. You are solely responsible for your investment decisions, including assessing your objectives, financial circumstances and risk tolerance. We do not monitor your activity for suitability or appropriateness.

4.8 Data provided

We will display the Blockchain Wallet Address to which digital assets will be transferred based on information obtained from you. It is your obligation to verify the accuracy of the displayed Blockchain Wallet Address. You must provide a Digital Asset address owned by you and under your full control and authorisation for the transfer of digital assets. Any limitations imposed by digital wallet providers may affect the acceptance of digital assets. Bleap will not be liable in such cases, and the service will be considered rendered.
Bleap is not responsible for inaccuracies in the data provided by you. It is your responsibility to verify all information before submission. Blockchain transactions are irreversible, and Bleap cannot reverse transactions due to data or instruction errors.

Transactions recorded on public blockchains are irreversible and may be permanently visible, which can technically limit our ability to rectify or erase on-chain data. Where your rights apply, we will honour them off-chain, subject to legal obligations.

We do not control and are not responsible for your Wallet or the Crypto-assets held in your Wallet. We make no representations or warranties in respect of any transfers to or from your Wallet.

4.9 Trading

Most trades are settled using Blockchain and online payment systems for fiat transfers. Bleap does not operate its own settlement platform and is not liable for errors or delays in the functioning of settlement systems.
We may impose limits on the minimum or maximum number of trades you can conduct within a given timeframe. These limits are subject to our discretion and may be adjusted.
Once a trade has been placed, it is irreversible and cannot be cancelled or recalled under any circumstances. All orders are considered final and non-refundable once initiated.

Once an order has been sent to the cryptocurrency wallet, it becomes irrevocable and cannot be retrieved, regardless of the situation. By using our services, you acknowledge and agree that all cryptocurrency purchases, sales, and exchanges are ultimate and binding. Upon successful delivery of cryptocurrency to your wallet or fiat funds to your selected bank account, Bleap’s obligations are fully fulfilled, and no further claims or rights can be asserted against Bleap.

Please be aware that cryptocurrency transactions are irreversible by nature. You are solely responsible for safeguarding your private key and must exercise caution to prevent fraud, errors, or private key loss. Bleap will not assume any responsibility for issuing refunds, even in cases of fraud, errors, or private key loss.

You acknowledge and agree that you bear all risk of loss associated with access to your Wallet, including loss of private keys, credentials, or access devices. Loss of such access may result in the permanent loss of Crypto-assets, and Bleap will not be liable for any such loss.

If a quote or execution reflects a manifest error (for example, a typographical, pricing or system error that would have been obvious to a reasonable person), or a material technical failure (e.g., provider outage), we may cancel or reverse the affected Order, or adjust it to a fair market level, acting reasonably and in good faith.

Bleap is not responsible for any changes in the value of Digital Assets occurring after they have been transferred to your Wallet or after Fiat Currency has been transferred to your designated account. You acknowledge that market prices may fluctuate rapidly and that any value realised may differ from the value at the time of Order confirmation or execution.

These terms are in place to ensure transparency and clarity regarding the irreversible nature of cryptocurrency transactions and to establish the conditions under which refunds may be applicable in specific circumstances. It is essential for users to exercise caution and responsibility when engaging in cryptocurrency transactions.

4.10 Information Transfer under the Travel Rule

To comply with applicable anti-money laundering, sanctions, and “Travel Rule” obligations, Bleap may collect, verify, and transmit information relating to the originator and beneficiary of transactions where required by applicable law.

Bleap does not support transfers of Digital Assets to or from third-party self-hosted wallets that are not owned or controlled by you. We may require you to verify ownership or control of a Wallet before processing a transaction.

We may delay, reject, suspend, or return any transfer where required information is missing, cannot be verified, or where we reasonably believe the transaction may breach applicable law, regulatory requirements, or Bleap policies.

4.11 Minimum and maximum transaction amounts

Bleap may impose minimum and maximum transaction amounts for Orders, which may vary depending on the Digital Asset, Payment Method, network conditions, or regulatory requirements. Orders that do not meet the applicable minimum threshold may be rejected and not processed. Bleap shall not be responsible for any loss arising from rejected transactions that do not meet such requirements.

4.12 Future and recurring transactions

Bleap may offer the ability to schedule or automate recurring Orders (“Future Transactions”). By enabling such functionality, you authorise Bleap to execute Orders on a recurring basis in accordance with your selected parameters.

Future Transactions may be modified, paused, or cancelled by you at any time prior to execution. Bleap may also suspend or cancel Future Transactions where required for operational, compliance, or risk management reasons.

5. Limits, Holds and Enhanced Due Diligence

5.1 Limits

We may set and change limits (per transaction, daily, rolling, asset, or Payment Method). Limits depend on multiple factors (verification status, region, risk profile, payment rails, market conditions).

5.2 Holds and reviews

We may place a hold, delay or review on Orders for fraud checks, compliance, risk management, or operational reasons. We will lift holds when reasonably possible and lawful.

5.3 Enhanced Due Diligence (EDD)

To raise limits or continue using Services, we may require proof of funds/wealth, source of crypto asset obtainment (price/time). We may decline, reduce limits, or suspend access where appropriate.

6. Fees and Taxes

6.1 Fees

Prices are quoted at the time of your confirmation and may include a spread. Markets are volatile; prices can move materially during payment authorisation or network confirmation and we may requote due to price movement.

You are responsible for network (“gas”) fees. We disclose the estimated fee at or before confirmation; actual network fees may vary. By confirming an Order, you agree to the fees. 

Other fees can be found in our Pricing Disclosure here.

6.2 Third-party fees

Your bank/card issuer, network, or payment processor may charge their own fees. We are not responsible for third-party charges.

6.3 Taxes

You are solely responsible for determining whether any taxes apply to your use of the Services and for complying with any applicable tax reporting, filing, and payment obligations. Transactions involving Digital Assets, including purchases, sales, exchanges, transfers, rewards, or other transactions, may give rise to taxable income, capital gains, losses, or other tax consequences depending on your jurisdiction and personal circumstances.

We may provide transaction history, account statements, or other records for informational purposes only. Such information may not be sufficient for tax reporting purposes and should not be relied upon as tax advice.

Bleap does not provide tax, legal, or financial advice. You should consult an independent tax adviser, accountant, legal adviser, or the relevant tax authority regarding the tax treatment of your activities and your reporting obligations.

7. Cancellations, Refunds and Errors

7.1 Irreversibility 

Once a blockchain transaction is broadcast or a fiat payout is sent, the Order is final and cannot be cancelled.

7.2 Card reversals 

If your inbound payment reverses/chargebacks, you authorise us to cancel the associated Order or recover amounts via any available method (including offsetting future settlements). You authorise us to set off any amounts you owe against amounts payable to you, debit a stored payment method for negative balances, and recover reasonable chargeback/collection costs permitted by law.

7.3 Failed swaps or requotes 

If a transaction fails, we will refund the original input (less any irreversible network or processor fees).

7.4 Unauthorised/incorrect transaction

Contact us immediately if you suspect an unauthorised or incorrect fiat transaction processed by our payment processor. We may investigate; your cooperation is required. This does not apply to on-chain transfers initiated from your self-hosted Wallet, which you control.

8. Your Responsibilities

8.1 Security 

You are solely responsible for:

• securing your devices and Wallet(s);
• keeping login credentials confidential;
• enabling strong authentication on your email/phone used for account recovery;
• verifying destination addresses, networks and memos/tags.

8.2 Approvals/allowances and smart contracts 

If you interact with third-party dApps, spending approvals/allowances you grant can be exploited or forgotten. You are solely responsible for understanding and managing token allowances, reviewing permissions, and revoking them where appropriate.

8.3 Lawful use

You must not use the Services for any unlawful or prohibited purpose. Without limitation, you agree not to use the Services in connection with:

• Sanctions / export: dealing with any person, entity, wallet, or jurisdiction subject to EU/UN/UK/US sanctions; attempting to bypass sanctions controls.
• Obfuscation services used for illicit purposes, including mixers/tumblers, “chain-hopping” intended to conceal origin of funds, or privacy-enhancing techniques used to defeat compliance checks.
• Illicit marketplaces or content, including darknet markets; malware, ransomware or other cybercrime; child sexual abuse material; human trafficking; or stolen goods.
• Fraud or financial crime, including phishing, investment scams, Ponzi/pyramid schemes, money laundering, or terrorist financing.
• Unlawful gambling, unlawful securities offerings or market abuse, or other activities that require a license you do not have.
• IP infringement or any use that breaches third-party rights.
• Circumventing controls, including submitting false information, using VPNs/proxies to access restricted jurisdictions, or attempting to bypass limits, holds, or monitoring.

We may delay, refuse, block, or reverse any Order; suspend or terminate your Account; freeze or return funds; and report to competent authorities where we reasonably suspect a breach of this Clause 8.3 or applicable law. 

9. Temporary Suspension

9.1 When we may suspend 

We may suspend or limit your access immediately if we reasonably determine that:

•  your use poses a security or legal risk, or could adversely impact users or third parties;
• you breach these Terms;
• we are required to do so by law, a court, or a competent authority; or
• continuing access would create undue legal or operational risk.

9.2 Effect 

During any suspension, you remain responsible for fees associated with completed Orders. We are not liable for losses from a reasonable suspension under this Clause 9.

10. Term and Termination

These Terms come into effect when you access and use the Services and remain in effect until terminated by either you or us.
We reserve the right to immediately suspend your access to and use of the Services or terminate these Terms without prior notice or liability under the following circumstances:

• You no longer meet the Eligibility Criteria.
• You violate these Terms.
• You fail to pay our Fees.
• We are required to do so by a governmental body, law, or regulation.

Please note that Bleap, at its sole discretion, may terminate your access to the Services, including the right to refuse processing, cancel, or reverse any transaction, even if corresponding funds have been debited from your payment method. We may also suspend, restrict, or terminate a Bleap user's account.
If you have initiated a trade before we terminate or suspend your access, we will return the relevant Fiat currency or Digital Assets to you, unless prohibited by law or regulation. Provisions in these Terms intended to survive termination, including indemnity, taxes, warranty disclaimers, IP, and governing law, will remain in force.

You may terminate these Terms at any time by ceasing all use of and uninstalling the Bleap Wallet.

10.1 Effect of Termination

Upon termination: (a) your right to use the Bleap Services ends; and (b) Clauses that by their nature should survive (Clauses  1.4, 2.2–2.4, 4.4–4.7, 5, 6, 7, 8, 11–17) will continue in force and survive termination.

11. Third-Party Services and Content

Payment processors, banking partners, or third-party data providers are independent of us and subject to their own terms. We do not endorse or control them.

You access third-party services at your own risk. We are not responsible for losses arising from their availability, security, accuracy or behaviour.

Third-party services may change, suspend or become unavailable without notice. We may change how we access or integrate such services.

12. Security, Support and Notices

12.1 We will never ask for private keys 

We will not ask for your seed phrase, private keys or recovery code. Treat unsolicited contact as suspicious and verify through our published channels.

12.2 Support channels 

We will never ask you for your seed phrase or private keys, your key shares or your wallet recovery code. We do not provide support via SMS, WhatsApp, Telegram or social-media direct messages. We will never ask you to install remote-access software or to share one-time passcodes. Treat unsolicited contact as suspicious and verify via our published channels, e-mail and in-app support.

Malicious third parties may impersonate Bleap. You are responsible for verifying any communication and for any actions taken in response to phishing, social-engineering or other deception.

12.3 Notices

We may provide notices via in-app message, website or email. Keep your contact details up to date. You may contact us at legal@bleap.finance or by post at: Bleap SIA, Roberta Hirša iela 1, Rīga, LV-1045.

13. Changes

13.1 Changes to the Services

We may change, suspend or discontinue the Services. Where practicable, we will provide notice if a feature is being discontinued.

13.2 Changes to these Terms 

We may amend these Terms from time to time. We will use reasonable efforts to notify you of material changes. Your continued use after the effective date constitutes acceptance.

14. Disclaimers and Risks

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we make no warranties (express, implied or statutory), including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or uninterrupted/error-free operation.

14.1 Risks you acknowledge:

1. Market and Financial Risks: You acknowledge that the value of crypto-assets is highly volatile and unpredictable, and you could lose some or all of the money you invest. You agree that you are solely responsible for assessing your own financial situation and risk tolerance, and you should only commit funds you can afford to lose entirely. You further acknowledge the risks of market liquidity, where you may be unable to sell your assets when desired, and the risks of over-exposure from concentrating your funds in a small number of assets.
2. Blockchain Protocol and Technical Sophistication Risks: You acknowledge and agree that you are technically and financially sophisticated enough to understand the inherent risks of using cryptographic and blockchain-based systems. You understand and agree that Bleap does not operate or control the underlying blockchain protocols (such as Arbitrum) and is not responsible for their functioning, security, or any sudden changes (such as protocol upgrades or forks) which may contain bugs, security vulnerabilities, or result in a loss of your funds. You are solely responsible for any interactions you choose to have with third-party smart contracts, tokens, or applications (dApps), and you agree that you alone are responsible for any transaction or message you approve by cryptographically signing it.
3. Technical and Security Responsibilities: You acknowledge that your access to crypto-assets is secured by private keys. You agree and understand that if you lose your private key, your assets will be permanently and irretrievably lost, and that Bleap has no ability whatsoever to recover them for you. You accept that practices such as storing your private key on a cloud service can increase the risk of theft. You agree that you are solely responsible for taking robust security measures to protect your accounts and devices from all cybersecurity threats, including hacking, malware, and social engineering scams. You accept the risks of blockchain network congestion, which may delay transactions or increase fees.
4. Transaction Finality and Fraud: You acknowledge that the crypto-asset market is exposed to a significant risk of fraud, including phishing, Ponzi schemes, and other malicious activities. You agree and accept that all crypto-asset transactions on the blockchain are final, irreversible, and non-refundable once initiated. Bleap's obligations are fully met upon the successful delivery of assets, and you agree that Bleap is not responsible or liable for any losses resulting from fraud, user error, or the functioning of third-party settlement networks.
5. Regulatory and Issuer Risks: You acknowledge that the crypto-asset market is subject to rapidly evolving and uncertain government regulations. You specifically understand and accept that many crypto-assets, including some available on Bleap, are not authorised under regulations such as MiCA. You agree that these assets present a higher degree of risk related to transparency, redemption, and investor protection. You agree that it is your responsibility to conduct your own research before transacting in any crypto-asset.
6. Staking and Decentralised Finance (DeFi) Risks: You acknowledge that if you choose to participate in staking, lending, or other DeFi services through Bleap, you are exposed to additional and unique risks. You agree that you understand the risk of "slashing," where a portion of your staked assets could be lost due to validator penalties, and the risk of "impermanent loss" associated with providing liquidity. You accept that these services rely on third-party smart contracts which may contain bugs, exploits, or vulnerabilities. You agree that Bleap is not responsible for any losses incurred from these inherent staking or DeFi protocol risks.
7. Taxation Risks and Responsibilities: You acknowledge and agree that you are solely responsible for determining what, if any, taxes apply to your crypto-asset transactions. You agree that Bleap does not and will not provide any tax advice in connection with your use of the services. It is your responsibility to report and remit the correct tax to the appropriate tax authority.

By agreeing to these terms you are also agreeing with our full Risk Disclosure in annex to these terms here.

15. Limitation of Liability

15.1 Types of loss excluded

To the fullest extent permitted by law, we will not be liable for any:

• loss of profit, revenue, business, opportunity, goodwill or anticipated savings;
• loss, corruption or inaccuracy of data or Digital Assets;
• indirect, special, exemplary, punitive or consequential loss;
• losses arising from or relating to third-party services (including payment processors, banks, oracles, price feeds, bridges);
• losses caused by blockchain network behaviour (mempool ordering, MEV, slippage, forks, upgrades, validator/miner actions, gas spikes, congestion, node/RPC outages);
• losses resulting from sanctions screening, compliance holds, your failure to complete checks, or breach of law/these Terms;
• losses resulting from sending to an incorrect or incompatible address, wrong network, unsupported assets, misconfigured approvals or permissions, or other user error; or
• losses caused by phishing, social-engineering, malware or compromise of your Wallet, device, seed phrase, private keys, email or phone.

15.2 No responsibility for certain events

Without limiting Clause 15.1, we disclaim liability for losses arising from:

• unknown or undiscovered defects in blockchain protocols or smart contracts, or changes to those protocols (including upgrades or parameter changes)
• market volatility, thin or unavailable liquidity, currency fluctuation or price inaccuracy
• the accuracy, ratings, labels or warnings shown in the app, completeness or timeliness of Third-Party content or data including prices, analytics, ratings, labels or warnings shown in the app, or token information)
• your participation in staking, liquidity provision, or any other on-chain strategy, including the (non-)payment of rewards or changes to reward logic
• irreversible nature of blockchain transactions and the absence of any ability to cancel, reverse or recall transactions once broadcast.

15.3 Non-excludable liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

15.4 Indemnity

You agree to indemnify, defend and hold harmless Bleap SIA, its Affiliates, and their respective directors, officers, employees, contractors and agents from and against any claims, demands, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your unlawful or improper use of the Bleap Wallet, including interactions with Third-Party Services, dApps, DEXs, bridges or on-chain protocols; or (c) your violation of any Third-Party rights or applicable law.

16. Governing Law, Disputes and Complaints

16.1 Law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Latvia. The courts of Latvia shall have non-exclusive jurisdiction  to settle any dispute arising out of or in connection with these Terms.

16.2 Pre-action good faith

Before commencing proceedings, each party shall use reasonable endeavours to resolve disputes in good faith, which may include referral to mediation.

16.3 Complaints

In the event of a complaint, please contact us at complaints@bleap.finance. We will confirm receipt of your complaint no later than within 7 days from its submission. A written response will be provided within 30 days from receipt of the complaint. In complex cases, this period may be extended to 60 days, of which you will be duly informed. The detailed complaints handling procedure, including information on available appeal measures, is set out in our document “Complaints and Claims Handling Procedure”, published on the Company’s website.

17. Intellectual Property

17.1 Ownership

We and/or our licensors own all intellectual property rights in and to these services  and related materials. Except as expressly granted in these Terms, no rights are granted to you.

17.2 Licence

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use our products for your own lawful purposes.

17.3 Restrictions

You must not copy, modify, adapt, translate, create derivative works of, reverse engineer, decompile or disassemble our products, except to the extent such restriction is prohibited by applicable law.

17.4 Feedback

If you provide suggestions, ideas or feedback, we may use them without restriction and without obligation to you.

17.5 Trademarks

“Bleap”, our logos, card designs and other brand features are trademarks of Bleap or its licensors. You must not use them without our prior written consent.

18. Data Protection and confidentiality

We process personal data in accordance with our Privacy Policy, available here. Each party agrees to maintain the confidentiality and security of all information shared by the other party during the term of these Terms. Such confidential information should only be used to fulfill the purpose of these Terms.

A party may disclose the other party's confidential information to its officers, Affiliates, employees, contractors, members, representatives, professional advisors, agents, and subcontractors (the "Permitted Receivers") on a need-to-know basis, provided they commit in writing to confidentiality obligations similar to those set out in these Terms. Each party is responsible for any acts or omissions of its Permitted Receivers that would constitute a breach of this Agreement.
Upon the owner's request, each party must take reasonable steps to destroy or erase any confidential information it possesses from the other party within 30 days, except for securely stored archival or backup copies, which may be retained as required by legal or regulatory obligations.
We adhere to all applicable data protection laws and only use your personal data to provide you with the Services. 

19. Miscellaneous

19.1 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign to an Affiliate or in connection with a merger, acquisition or sale of assets.

19.2 Force majeure 

We are not liable for delay or failure due to causes beyond our reasonable control (including network failures, cyber-attacks, disasters, war, sanctions, labour disputes, or actions of authorities).

19.3 Relationship

The parties are independent contractors. Nothing creates a partnership, joint venture, agency or fiduciary relationship.

19.4 Third-party rights

No person other than the parties has rights to enforce these Terms.

19.5 Entire agreement; no waiver; severability

These Terms are the entire agreement for the Services. No failure or delay to exercise any right operates as a waiver. If any provision is invalid, the remainder remains in force.

19.6 Language

These Terms and communications will be in English. If we provide a translation, the English version prevails to the extent of any conflict.

20. By accepting these Terms, you warrant and represent that:

1. you have full power and capacity to enter into this Agreement;
2. you will use the Services only for lawful purposes and in compliance with all applicable laws and regulations; 
3. you will not use the services for unlawful purposes, to disseminate malware, or to infringe intellectual property;
4. you will not use the Services to engage in fraud, money laundering, sanctions evasion, or other illegal activity;
5. you will not use automated systems, bots, or scripts in a manner that could impair, disrupt, or misuse the Services;
6. you will not attempt to bypass, circumvent, or undermine any security or access controls;
7. you will not use the Services on behalf of any third party without authorisation;
8. you have sufficient technical knowledge to understand the risks associated with blockchain-based systems and digital assets.
9. all information you provide to us (including your email and phone number) is accurate and kept up to date;
10. any digital assets you transfer are lawfully acquired;
11. you will not harass, abuse, or threaten Bleap personnel or other users;
12. you understand and accept that you alone are responsible for securing your devices, seed phrase, and private keys, and, for MPC wallets, your key shares and wallet recovery code which remain solely on your device.

Annex A — Acceptable Use Policy

You agree not to (and not to allow any third party to):

1. use the services in breach of law, these Terms or applicable sanctions
2. infringe intellectual property or privacy rights; submit unlawful, harmful, misleading or confidential content you have no right to disclose; or introduce malware or other harmful code
3. attempt to access another person’s wallet, seed phrase or private keys,  key shares and wallet recovery code, or impersonate any person or misrepresent your affiliation with Bleap
4. copy, scrape, crawl, monitor or automate access to the services to overload or interfere with its operation, or to circumvent rate limits or security controls
5. frame, mirror or hotlink content in a manner that misleads as to source or affiliation
6. resell, rent, lease or provide the services to third parties, or trade in identifiers
7. encourage or assist any person to do any of the above
8. use anonymising proxies or automation to evade geo- or usage-based restrictions
9. harass, threaten or abuse Bleap personnel or other users
10. use the services to facilitate infringing, fraudulent or deceptive activity